terms and conditions
We reserve the right to modify or amend our terms and conditions of booking from time to time at our discretion. When changes are made to the conditions, we will amend the revision date at the bottom of this page.
We encourage you to periodically review these conditions to ensure you are informed.
Monday to Thursday: 9am – 5pm
Friday: 9am – 6pm
Saturday: 9am – 5pm
Sunday: 10am – 4pm.
CHECK-IN AND CHECK-OUT
Check-in: from 3pm
Check-out: before 11am
All guests can check-in online by completing a Covid-19 declaration form emailed to them 48 hours prior to arrival. Key collection for the Glamping Tents is from the office during business hours or in the safe after hours. You will be provided with the safe code and instructions on the day of your arrival if you have arranged an after-hours check-in. Along with the key, a boom gate access code and campground map will be given.
This access code is assigned to your car ONLY and must not to be shared.
If you are unable to check-in online and you are arriving late, please contact us before the office closes to make arrangements.
Prior to check-in guests are required to provide a valid credit card that would cover any incidental charges. This would include damage, breakages, theft and losses in the Glamping Tents, the private area where the tents are located, and or the Campground, including accommodation, facilities and campsites. Any damage is the responsibility of the person whose name the booking is under. Management will notify guests of any additional charges.
All guests and visitors must agree to comply with all government guidelines related to COVID-19. Please note, a COVID-19 declaration must be completed by ALL visitors and guests to the Campground prior to entry.
A 50% deposit is required at the time of booking to reserve a safari Glamping Tent.
The remainder is due no later than 30 days prior to your arrival date.
A group booking can be made to include all three Glamping Tents (14 ppl) and therefore have exclusive use of the private area on the riverfront. Further, the Tiny Houses can be also be added to this group booking (+4ppl), with the tiny homes residing in their nearby bushland setting in the larger Campground. Please call the Myall River Camp office to make a group booking.
Campground Management reserves the right to alter pricing at any time. All bookings are non-transferable and must not be on-sold.
We reserve the right to refuse entry or evict any person reasonably believed to:
- Not be the person named on the booking.
- Not be authorised to use the credit or debit card produced.
- Be younger than 18 years old and not accompanied by a responsible adult
- Be concealing a pet (no pets are permitted under our operating permit)
- Be exceeding the capacity limit for their accommodation.
- Attempting to share a boom gate code
- Failing to follow Campground signage and/or staff instruction.
- Displaying anti-social behaviour, including violence, intoxication, or vandalism.
- Failing to take adequate supervision of persons under their care.
The consumption of drugs or under-age drinking is strictly prohibited and will result in booking termination without refund and notification to the authorities.
Please note, security cameras are placed throughout the Campground.
The person registering as the guest at Myall River Camp shall be liable for any loss or damage to the fixtures and all fittings in the Glamping Tent and the private area where the tents are located. Myall River Camp or Campground Management will not be held responsible for, or liable to compensate loss, theft, or damage to personal property on, or brought into the Glamping Tent or in its immediate vicinity. Persons entering the Campground do so by accepting personally and severally all risks and waiver all claims against the Proprietor.
As Myall River Camp is situated in the Australian bush, guests are responsible for having basic wilderness survival skills. These include not approaching wildlife and keeping food out of its reach.
Myall River Camp will not be held responsible for any damage or injury caused by falling branches while on the property.
Additionally, as the Campground is located riverside, guests are responsible for their own water safety. All children must be supervised by an adult at all times due to the proximity of the river and billabongs, as well as wildlife in this natural environment.
The Glamping Tents must be left in a tidy condition, with no food left behind, zips closed, and tents locked. Items particular to each tent such as decorations and kitchenware should be kept in that unique tent.
Leaving the Glamping Tents in an unfit state for re-occupation on the day of departure following a standard clean, will result in extra cleaning fees being levied. In cases when a tent cannot be re-let on the day, the daily room tariff will also be charged, following discussions with Campground Management, until it can be returned to a saleable condition.
MINIMUM STAY LENGTHS
2 night minimum stay
Christmas Holiday period
7 night minimum stay
Other Peak Periods including Easter and Long weekends
3 night minimum stay
Australia Day Long Weekend
5 night minimum stay
CANCELLATIONS & DATE CHANGES
Any cancellation or change of date request must be made by email in line with the refund details below.
Cancellations made 30 days prior to arrival date will be refunded in full, less a $30 administration fee. No refunds will be paid for cancellations made within 30 days of arrival date.
Please note, bookings will not be rescheduled or refunded due to weather conditions.
If you do not arrive on your reservation date your booking will be cancelled, and you will not receive a refund or credit. Tariffs are not refundable if your stay is cut short.
If a date change is allowed, it will be considered a new booking and subject to the standard cancellation policy. Only one change is permitted per booking and any future change will mean the total booking amount will be forfeited.
We encourage all guests to ensure they have adequate travel insurance.
SPECIAL COVID-19 Flexible Booking Policy
We have a Flexible Booking Policy in place to support our guests, so you can book with peace of mind. If you have a Covid impacted booking, you will be offered the option to re-book or be given a credit, for use within the 12 month period. As a small, regional business we appreciate your ongoing support.
KOALA TENT – 6 people
KOOKABURRA TENT – 4 people
PELICAN TENT – 4 people
The facilities in the off-grid Glamping Tents have been designed for the specified number of guests only and cannot sustain a greater load. Over-use of the facilities by more than the permitted guests, including the composting toilets and showers, could lead to significant power loss. One power socket in each of the tents is provided to charge laptops ONLY. If any 240v electrical device is connected to this power board (such as a hairdryer or hair straightener) unfortunately power will be cut to the entire tent.
In addition, no tents, caravans, campervans etc are permitted in the private Glamping area. This area is reserved for the exclusive use of Glamping guests including the sandy river access point.
Children nine years and under are not permitted in the Glamping Tents or the private area containing the tents.
The designated area for the Glamping Tents is for the exclusive use of Glamping Tent customers. Visitors are not permitted.
OFF- GRID FACILITIES
As we are an off-grid campground, our facilities in our Glamping Tents are subject to the elements and other variables. While we will make every effort to ensure all facilities and equipment are functioning for your stay, Myall River Camp Management does not take responsibility for refunding guests if this equipment fails. This includes the shower, cooktop, fridge etc. If a problem is experienced by guests it is imperative that they inform Campground Management immediately so that efforts can be made to rectify the issues. Guests should take special note of maximum capacity numbers, conserve power and read the visitor book provided to understand how to properly use the off-grid facilities provided.
The tents have state-of-the-art composting toilets. To ensure their optimum operation guests are responsible for following the instructions provided. Placing anything other than that specified in the toilet will incur a hefty repair fee.
Smoking is strictly prohibited in and around the Glamping Tents and their outdoor undercover areas.
NO PETS are allowed in the Campground as part of our operating permit.
There is a communal fire pit for use by Glamping Tent guests only. Pallets, glass or cans are not permitted to be burned in the fire pit. Strictly adhere to all fire restrictions, including total fire ban status. If in doubt, ask our staff or check the RFS website for fire bans. Fires cannot be lit when windy due to the increased risks. It is also your responsibility to extinguish a fire before leaving it. No ash from fires to be emptied at the base of trees due to fire risk.
A 10pm noise curfew applies across the Campground. Please respect others at all times.
Strict 10km speed limit – walking pace.
Road rules apply within the Campground including safe driving.
No unregistered vehicles permitted.
Lost or stolen keys will mean a $100 replacement charge, after an attempt has been made to contact the guest to return the keys.